Shipping & Returns
Shipping & Returns
Processing time
Please allow up to 3 weeks for your order to be hand-made just for your pup!
Estimated shipping times
Canada: 3-4 weeks
United States: 3-4 weeks
International (outside of US): 4-6 weeks
Shipping Costs
Canada - $14.00 Canada wide (Tracked, Expedited), $9.00 local (Nova Scotia)
- $20.00 Canada wide (Tracked, XpressPost), $14.00 local (Nova Scotia)
- Free local pick-up available in Truro and Stewiacke, Nova Scotia
- Free shipping on orders over $150.00
US - $14.00 (Tracked)
- $25.00 USA XpressPost
- Free shipping on orders over $150.00
International - (untracked)
- Calculated at check-out
Shipping FAQ
Q - Where is my order?
A - Please allow up to 3+ weeks for production. Once your order is dropped in the mail, you will receive your tracking information (if applicable). It can take 24-48 hours for tracking information to update because we use drop boxes instead of visiting the post office!
Q - Why is my order taking so long to arrive?
A - Due to the pandemic and shipping delays, sometimes packages can be held up at sorting facilities. If you feel it is taking longer than a few days to update, please contact Canada Post with your tracking number.
Returns
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please review all details before placing your order, be sure to measure your dog. If you have any questions about sizing, please contact us at info@kiteandanchorpets.com.
Hardware Warranty - 18 months after purchase hardware will be replaced at no cost. Customer must ship or deliver item for repair at their expense, Kite & Anchor will ship the item back. Please note: After 18 month period, hardware replacement costs will apply, customer must cover all shipping costs for repair.
Frequently Asked Questions
Sizing details
Measuring your pet's neck is key! Use a soft measuring tape for the most accurate measurement. Please follow my sizing guide on the listings for measuring collars. I can offer in-between sizes for necks that don't quite fall into my sizing ranges listed.
I do offer custom lengths on leashes as well.
Care instructions
Solid brass hardware will require some maintenance. Use a vinegar/lemon juice and salt mixture or baking soda and a scrub brush to remove any stains from brass or to make the brass look shiny again. Vinegar/lemon juice and salt also work to shine up the copper plated screws used on many of the Rose Gold items.
Plated hardware, especially black, are more susceptible to having the finish chip off.
Wholesale availability
I do have a few retail shops that carry my products at this time. I am currently at capacity for wholesale I can provide, feel free to reach out to be considered down the road if availability opens up. Shops that carry my products for in person viewing and purchase include:
Hen & Goose - Eastern Passage, Nova Scotia
Global Pet Foods - New Minas, Nova Scotia
The Market General Store - Wolfville, Nova Scotia
The Bonehouse - Toronto, Ontario
Endless Pawzabilities - Dalhousie, Ontario
Suitability for you and your pet
You know your pet best! Some will wear whatever you'd like without a care, others may be bothered by hardware or collars. At Kite & Anchor we try to have a little something for everyone.
My recommendations for dogs who prefer something lightweight are the 1/2" and 5/8" widths, I would also suggest the plated hardware choices over the stainless and brass because they are heavier than their plated counterparts.
For large dogs, the heaviest weight hardware I have include solid brass and stainless steel. I would suggest bolt clasps for strength if you've got a large dog that pulls a lot.
Lastly, when wearing a the hands-free leash, typically the most comfortable choice is 3/4".
Discounts
You save money when you buy a set! Sets have their own listing with discounts already built into pricing.
Safety & Guarantee
Kite & Anchor takes your pet's safety very seriously! Quality products you can rely on are our #1 goal. Always inspect products before use, check clasps to ensure proper closure or for weakened springs. Do not fasten trigger leash clasps to multiple pieces at one time as pressure on either side can open this clasp. Rinse side-release clips and bolt leash clasps with fresh water after using in salt water or sand.
In rare case of hardware failure, please contact right away and I will replace at no charge. Hardware is guaranteed with the exception of scratches on finish to plated hardware. Biothane damaged by natural wear and tear or damage caused by your pet (chewing) will not be replaced.