So I ordered a traffic leash and when I got it it was too short. I gave a bad review. The owner, Jillian O'Sullivan, reached out to me immediately, The incorrect order was due to a misunderstanding and she immediately corrected it. Instead of writing a bad review, I should have reached out to Jillian in the first place. She offered to make me a custom length leash and send it to me as a replacement... now that's service! Thank you Jillian! You are a shining example of a responsible business owner! 5+ stars.
